Refund policy

Returns

To start a return, please contact us at jack@candledecor.biz and provide your order number and the email you used for the purchase. We would love to know the reason for the return, but this is not required. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: you must show proof of sending us the candle(s) within 30 days from the date you originally purchased the item, for the refund to be valid.

You can always contact us for any return questions at jack@candledecor.biz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns for candles bought with gift cards.

Refunds
We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jack@candledecor.biz.